Refund and Returns Policy

We value your pleasure and wish to make sure your purchasing experience is enjoyable. For a comprehensive understanding of your rights and obligations, please carefully read our Refund & Return Policy.

30-Day Return Policy

A 30-day return policy is available for qualified products. We are regrettably unable to provide you with a refund or an exchange if 30 days have elapsed since your purchase. If you would like to return an item, it must be unused, in the original packing, and in the exact condition that you got it.

Initiating a Return

In order to start a return, please get in touch with our customer service department at support@classic-lamps.com within 30 days of the purchase being received. Tell us about the things you want to return, along with your order number. You will receive assistance from our customer service staff during the return procedure.

Return Eligibility

All of the things can be returned. Returns are not accepted for personalized or sale products unless they are broken or faulty. Additionally, we might need evidence of purchase in order to process your refund.

Refund Process

We will send you a notification via email to let you know that your returned item has been received and examined. We'll also let you know if your refund was accepted or denied.

If your return is accepted, a credit will be immediately issued to your original payment method within a certain number of days, and your refund will be finalized. Your bank institution may have different policies on how long it takes for the credit to show up in your account.

Exchanges

To replace a defective or damaged item for the same one, please email our customer service department at support@classic-lamps.com. We'll walk you through the process of exchange.

Return Shipping

When returning an item, you will be liable for the cost of postage. There is no reimbursement for shipping charges. The cost of return postage will be subtracted from your reimbursement if you are granted one.

Damaged or Defective Items

Get in touch with us right away at support@classic-lamps.com with pictures of the product and its packaging if you receive a defective or damaged item. Following an assessment of the damage, we will give more guidance on what to do next.

Late or Missing Refunds

Prior to receiving a refund, be sure to verify your bank account. Contact your credit card company after that, since it can take a while for your refund to be formally posted. Please email support@classic-lamps.com.com if you have not received your refund after completing all of these steps.

Contact us

If you have any questions regarding our Refund and Return Policy, please contact us at support@classic-lamps.com.

For any questions or assistance, please reach out to us
24/7
Business Mail: support@classic-lamps.com